At Shachi Design, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, our Refund and Cancellation Policy outlines how we handle cancellations, refunds, and returns.

1. Order Cancellation

You may cancel your order before it is shipped by contacting us at [Your Contact Information]. If your order has already been processed and shipped, it cannot be canceled, but you may return the items once received, subject to our return policy.

• Cancellation Timeframe: Orders can be canceled within 24 hours of placing the order. Once your order has been processed or dispatched, it is no longer eligible for cancellation.

2. Refund Policy

We offer refunds for products that meet the following conditions:

• Return Eligibility: To be eligible for a refund, the product must be in its original condition, unused, and in the original packaging.
• Return Window: You must request a refund within [Insert Timeframe, e.g., 14 days] from the date of receipt of the product.
• Refund Process: After receiving the returned item and inspecting its condition, we will process your refund within [Insert Timeframe, e.g., 7-10 business days]. Refunds will be issued to the original payment method used during purchase.
• Non-Refundable Items: Certain items are not eligible for refund, such as personalized or custom-made products, or items marked as final sale.

3. How to Return an Item

To initiate a return and refund, please follow these steps:

1. Contact Us: Email us at [Your Email Address] within the return window to request a return authorization.
2. Return Authorization: We will provide you with instructions on how to return the product, including the return address and any other necessary details.
3. Ship the Item: Send the product back to us in its original, unused condition with all original packaging. You are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped).
4. Processing Your Refund: Once we receive the returned product, we will inspect it to ensure it meets our return criteria. If eligible, we will issue a refund to your original payment method.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [Your Contact Information]. We will provide you with a prepaid return label and process your refund or send you a replacement product, depending on your preference.

• Proof of Damage: In some cases, we may request photos of the damaged or defective product to verify the issue before processing a refund or replacement.

5. Exchange Policy

If you would like to exchange an item for a different size, color, or product, please follow the return process above and place a new order for the desired item. Exchanges are subject to product availability. We do not offer direct exchanges but will be happy to assist with the return and new order process.

6. Shipping Charges

• Non-Refundable Shipping Costs: Shipping charges for your original order are non-refundable. If you receive a refund, the shipping charges will not be included in the refund amount, unless the return is due to an error on our part (such as receiving the wrong product).
• Return Shipping: You will be responsible for the cost of return shipping unless the return is due to an error on our part. We recommend using a trackable shipping service for returns to ensure that the item reaches us safely.

7. Late or Missing Refunds

If you have not received your refund after the processing time, please check your bank or payment provider. If the refund has still not appeared, contact us at [Your Contact Information] for further assistance.